How long does it take for my chosen charity to receive their donations?

Donations via ETN Donate are processed using Electroneum’s Instant Payment Notification System. This means your donations arrive in an instant to your chosen charity.

Does ETN Donate charge any fees?

ETN Donate does not receive any profits and none of our NGOs/charities are charged a fee to use our services, however, there is a tiny transaction fee when making payments through the Electroneum app.

How can I feature on ETN Donate?

We are currently only accepting applications from Non-governmental organisations and charities that match certain criteria, however this is subject to change. View our guide to getting set up and Apply to feature on ETN Donate. 

How do I contact customer services?

Our customer support team is available 24/7 and can be contacted through our support ticket system here.

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